Refund policy
Refund Policy
At Pelvini, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process.
Refund Period
You have 30 days from the date of purchase to request a refund. Refund requests made after this period will not be eligible for processing.
Refund Conditions
To be eligible for a refund, your item must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation or receipt)
Refund Process
To initiate a refund:
- Contact us at supportpelvini@gmail.com with your order number and reason for return
- Await approval from our team (response within 24-48 hours)
- Ship the item back to us in its original condition
- Once received and inspected, your refund will be processed within 7-10 business days
Refund Exceptions
The following items are not eligible for refund:
- Items that show signs of wear, damage, or improper use
- Items without original tags or packaging
- Custom or personalized orders
- Items purchased during final sale or clearance events
- Items that have been washed, altered, or modified
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. Please ensure items are packaged securely to prevent damage during transit.
Need Help?
If you have any questions about our refund policy, please reach out to supportpelvini@gmail.com. Our team will be happy to assist you within 24-48 hours.